KLA
Jobs Chandler AZ – KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Jobsinnarizona.com currently focuses on providing job vacancy information and subsidiaries. The company is one of the companies targeted by job seekers, in addition to the company’s qualified facilities, the salary income is also quite well-known to be higher than private companies. This is what attracts job seekers to compete to enter the company.
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Jobs Chandler AZ – Customer Support Engineer | KLA
Customer Support/Service Engineer
In this exciting role, you will:
- Evaluate, analyze, diagnose and solve technical equipment problems via telephone or at customer site.
- Ensure equipment improves customer production. Repair of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. Represent the company to the customer and assume accountability for customer happiness with service. Assure operational quality of system equipment. Coordinates actions with customers to minimize down time.
- Provide assistance to Installation Engineer in resolving problems. Prepare fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
- Build positive relationships with customers and increase customer satisfaction by resolving sophisticated requests and issues. Develop and handle return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
- Execute technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
The estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives.
Minimum Qualifications
Doctorate (Academic) Degree and related work experience of 3 years; Master’s Level Degree and related work experience of 6 years; Bachelor’s Level Degree and related work experience of 8 years
Base Pay Range: $77,700.00 – $132,100.00
Primary Location: USA-TX-Taylor-KLA
USA-TX-Taylor-KLA
To apply for this job please visit kla.wd1.myworkdayjobs.com.