Jobs Phoenix AZ – Technician IT | Foxys IT Services

Jobs Phoenix AZ – Break & Fix is a reactive IT support model where we provide on-demand assistance to address your specific IT issues. Whether it’s a hardware malfunction, software glitch, network connectivity problem, or any other technology hiccup, our expert technicians are here to diagnose and fix the issue promptly.

Cost-Effective: Say goodbye to hefty IT support contracts. With Break & Fix, you only pay for the services you use, making it a cost-effective solution for businesses of all sizes. Expert Technicians: Our team of skilled technicians has extensive experience across a wide range of IT systems and technologies. Rest assured that your IT issues will be handled by experts who know their stuff. Rapid Response: With our Break & Fix service, you don’t have to wait around for IT support. Simply reach out to us, and we’ll spring into action, ensuring minimal downtime for your business operations.

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Jobs Phoenix AZ – Technician IT | Foxys IT Services 

We are looking for an experienced and customer-oriented Deskside Technician – End User Computing to provide technical support and maintenance for end-user computing devices and peripherals at our corporate site. The ideal candidate will be responsible for troubleshooting, repairing, and performing preventative maintenance across desktops, laptops, printers, and mobile devices

Essential duties for the position include, but are not limited to:

• Provide onsite technical support to authorized users and meet service level agreements (SLAs).
• Troubleshoot and resolve incidents and problems related to end-user computing (EUC) equipment.
• Assist users in connecting to the corporate LAN/WAN, printers, file services, and other network resources.
• Support and maintain mobile devices and computing platforms.
• Install, upgrade, and repair desktop/laptop hardware and associated peripherals.
• Perform break/fix services for both software and non-warranty hardware.
• Provide network support for printer/scanner configuration and TCP/IP setup.
• Deliver warranty and break/fix support for networked printers and scanners.
• Offer VIP support for devices such as workstations, mobile equipment, docking stations, displays, and video systems.
• Configure and manage printer queues, installations, and changes according to request and SLA guidelines.
• Track and manage service tickets using internal ticketing/problem management systems.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Collaborate closely with internal departments (Sales, Operations, Branch Offices) for updates and alignment

Requirements

• Basic knowledge of data center infrastructure and network hardware (servers, switches, cabling).
• Ability to perform hardware installation, upgrades, and break/fix services on servers and network devices.
• Understanding of network protocols (TCP/IP) and network troubleshooting fundamentals

Details

• Work Mode: On-site Employment
• Type: Full-time Work
• Schedule: Monday to Friday, during standard business hours

Foxys IT Services

Phoenix, AZ