Jobs Scottsdale AZ – Support Center Agent | Granite State Manufacturing

Jobs in Scottsdale AZ – Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-built equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-critical solutions.

Jobsinnarizona.com currently focuses on providing job vacancy information and subsidiaries. The company is one of the companies targeted by job seekers, in addition to the company’s qualified facilities, the salary income is also quite well-known to be higher than private companies. This is what attracts job seekers to compete to enter the company.

Work and insurance have a very important relationship in everyday life. Insurance is a form of financial protection that provides a sense of security to workers and their families. When a person works, he or she usually has access to various types of insurance, including health insurance, life insurance, and work insurance. Health insurance helps protect workers from the burden of expensive medical care costs, while life insurance provides financial protection to families if something happens to the worker. In addition, work insurance can provide financial benefits if the worker is injured or suddenly loses his or her job.

Jobs Scottsdale AZ – Support Center Agent | Granite State Manufacturing

About The Role

We are seeking a dedicated and customer-focused Support Center Agent (Offsite) to join our Administrative team. In this hourly, full-time position, you will serve as the first point of contact for our customers, providing exceptional service and ensuring their inquiries are handled efficiently. Working offsite, you will play a critical role in addressing customer needs, troubleshooting problems, and guiding them toward solutions, all while maintaining a professional and positive demeanor. If you thrive in a fast-paced environment and are passionate about delivering excellent service, this role is an excellent opportunity to contribute to a dynamic team.

What You’ll Do

• Respond promptly to customer inquiries via phone, email, and online chat in English.
• Provide accurate product, service, and troubleshooting information to customers.
• Document all interactions and resolutions accurately in the system.
• Collaborate with internal departments to resolve complex customer issues and escalate when necessary.
• Monitor and update customer accounts with relevant details and ensure all information is up-to-date.
• Maintain service quality by adhering to company guidelines and standards.
• Proactively identify opportunities to enhance the customer support experience and provide feedback for improvement.
• Assist in creating and maintaining support center documentation, FAQs, and training materials.

Qualifications

• Proven experience in a customer service or support role, preferably in a remote or offsite setting.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills with the ability to handle challenging situations professionally.
• Familiarity with customer service software, call center systems, and best practices.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Highly motivated, reliable, and able to work independently with minimal supervision.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant tools.
• High school diploma or equivalent; additional certifications in customer service are a plus.

MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA

The Pay Range For This Role Is

19.15 – 30.10 USD per hour(Remote (Scottsdale, Arizona, US))