Team Recruiter Canada
Jobs Tempe AZ – Teamrecruiter.com is a provider of staffing and recruitment services to Fortune 500 and emerging growth companies. Our consultants and account representatives work internally or externally with our clients assisting them in finding recruitment solutions.
Teamrecruiter.com was founded on the premise that providing complete and comprehensive services to a select number of clients is essential to developing successful business relationships. This philosophy has enabled Teamrecruiter.com to become the most respected personnel recruitment firm in the world.*Our quality and service focus has enabled us to become a leading supplier of critical resources to a number of International Corporations.
Teamrecruiter.com resource management team excels at recruiting and screening personnel at all levels. We understand that during this time of intense competition for skilled talent, and increasingly complex organizational needs, we must constantly enhance our client and consultant services. To maintain a competitive edge we constantly explore and implement quality innovations and technological solutions.
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Tempe AZ – Call Center Customer Service Specialist | Team Recruiter Canada
Our Banking client is looking for a Call Center Customer Service Specialist (Banking/Financial Services)
Length: 4 months contract with the possibility of extension
Location: Tempe, AZ (Onsite) – Training is fully Onsite, but hybrid model possible based on performance
Hours: 8 am – 5 pm
ROLE MANDATE
Provides accurate and timely information/service for client products and services. Supports the delivery of the desired customer experience in alignment with overall business objectives. Ensures client problem resolution is prompt and effective and enhancement opportunities are identified and closed or referred during client interactions. Works collaboratively through various channels to meet client service needs.
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
• Addresses customer services requests/issues according to established parameters
• Follows documented policies and procedures. Escalates as required
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders
• Builds effective relationships with internal/external stakeholders
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations
• Analyzes portfolio payment activity and works effectively with customers/clients to ensure payments are remitted to the bank according to established payment instructions
• Provides input into the planning and implementation of operational programs
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements
• Executes work to deliver timely, accurate, and efficient service
• Organizes work information to ensure accuracy and completeness
• Supports the development and promotion of a business/group program
• Supports the development of tools and delivery of training focused on delivering business results
• Makes recommendations to improve processes and systems
• Actively listens to clients’ questions/concerns and diagnoses service needs to resolve requests in a timely manner. Engages cross-functional representatives or groups as appropriate
• Serves as an advocate for individual clients escalating issues for resolution as necessary
• Develops an in-depth understanding of products and services and provides relevant information to clients
• Collaborates with internal and external stakeholders in order to deliver on business objectives
• Focus may be on a business/group
• Thinks creatively and proposes new solutions
• Exercises judgment to identify, diagnose, and solve problems within given rules
• Works mostly independently
• Broader work or accountabilities may be assigned as needed
MUST HAVE SKILLS
• 1 to 3 years of previous customer service experience preferably in call center
• Microsoft Office Suite and Outlook proficiency
• Verbal and written communication skills
• Collaboration and team skills
• Analytical and problem solving skills
• Influence skills
NICE TO HAVE SKILLS
• Previous banking experience
EDUCATION
• High school
INTERVIEW PROCESS
• 1st round virtual interview – 30 minutes via MS Teams
• 2nd round interview Onsite
Company Description
To apply for this job please visit www.ziprecruiter.com.